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Customer Service

Dr. Marder Skincare provides skin and haircare products intended to deliver relief quickly and effectively. It is Dr. Marder Skincare’s goal to provide the best possible products that deliver real results at affordable prices.

We believe that your shopping experience should be a simple and pleasurable one.

PLACE AN ORDER

You can place your order via the website Dr. Marder Skincare. If you do not have internet access, please contact our customer service department at 1-855-ITCH-FREE. International Customers, Spas and Distributors please contact our customer service at 1-855-ITCH-FREE.

GUARANTEE

t is important to Dr. Marder Skincare that our clients are happy with the quality of service and products they receive. Dr. Marder Skincare will issue a full refund or send a replacement product on any item if your original product is returned within 30 days of original delivery.

SHIPPING INFORMATION

Please review our shipping chart below to estimate the shipping time and cost on merchandise purchases: Dr. Marder Skincare is pleased to ship to our customers in the United States and Canada only.

We ship via USPS Ground, UPS 2nd Day and Overnight within the 48 contiguous United States.

We ship only UPS 2nd Day and Overnight to Alaska, Hawaii and Puerto Rico.

For International orders, please call our Customer Service Representative at 1-855-ITCH-FREE

United States Shipping Rates:

MERCHANDISE TOTAL

STANDARD USPS

2nd DAY UPS/FedEx

OVERNIGHT UPS/FedEx

 

$8.00

N/A

N/A

LESS THAN $25.00

$9.00

$17.00

$27.00

OVER $75

Free

$17.00

$27.00

Canada Shipping Rates:

MERCHANDISE TOTAL

STANDARD USPS

FREE SAMPLES

$8.00

LESS THAN $150.00

$25.00

OVER $150.00

Free

RETURNS / EXCHANGE RESTRICTIONS

Dr. Marder Skincare is committed to making sure you are satisfied with your products. We stand by our 100% Satisfaction Guarantee!  If you are not completely satisfied with your purchase, Dr. Marder Skincare will issue a full refund or send a replacement product on any item if your original product is returned within 30 days of delivery. No refunds or replacements will be issued for any product purchased at any other retail location and/or website.

Please return merchandise packed in its original shipping box, along with a copy of the packing slip enclosed with your purchase. Only the price of the items purchased will be refunded. Shipping and handling costs will not be refunded.
 

For returns, send the unused or damaged merchandise to:
Dr. Marder Skincare Returns
Suite-K; Value Added Services
LLC 161 Docks Corner Road  
South Brunswick, NJ 08810

All refunds/replacements will be issued within 14 business days of return shipment receipt.

Please make sure to ship all returns using a service that allows tracking. No refund will be issued for lost returns. Dr. Marder Skincare does not ship replacements to PO Boxes and/or Military Addresses.

SHIPMENTS

Please note that all domestic orders placed before 3:00 PM EST, should be shipped next business day (excluding weekends and holidays).

All domestic orders placed after 3:00 PM EST on weekdays, anytime on weekends and holidays should be shipped next available business day. Once the order has been shipped, please allow 2 to 3 business days for that order to appear in our tracking system.

Shipment Tracking

You can track the status of your order by visiting: https://www.ups.com/

Please use the Reference Code provided in your confirmation email at time of purchase. If you cannot track your order within 3 business days, please contact Dr. Marder Skincare, LLC, at customerservice@drmarderksincare.com.

AFO / PO Boxes / International Orders

AFO / PO Box: Please note that at this time we only ship to AFO/FPO or PO Boxes for USPS Shipment. All Next Day and Second orders will ship by UPS and will not be able to be sent to a AFO/FPO PO Box International Shipping: Only Domestic orders are processed through the website at this time. 

PRIVACY POLICY

If for any reason, you would like your name from our mailing list, please click here or email Dr. Marder Skincare, LLC, at service@drmarderskincare.com and put "remove" or "unsubscribe" in the subject line. To view our Privacy Policy please click here.

TERMS & CONDITIONS

To view the Terms and Conditions please click here.

COMMENTS

We value your thoughts, opinions, recommendations and comments, which you can submit via email at service@drmarderskincare.com or Contact Us.